Traffic Operations Specialist

2 weeks ago


Detroit, Michigan, United States PENN Entertainment Full time
About Us

We're a dynamic team at PENN Entertainment, where innovation meets entertainment. Our mission is to provide an unparalleled experience for our guests, and we're always looking for talented individuals who share our passion.

Job Description

This role will be responsible for assisting with daily parking operations and traffic management at Greektown Casino Hotel. You'll work closely with our team to ensure seamless guest experiences, from directing traffic flow to maintaining a clean and safe environment.

Essential Responsibilities
  • Direct Traffic: Safely direct inbound and outbound traffic, ensuring efficient flow and minimizing congestion.
  • Sign Management: Change and move signage as directed, keeping our guests informed about parking availability and other important information.
  • Parking Operations: Assist with cone-off and open parking spaces/levels as directed, promoting a smooth and convenient parking experience.
  • Hazard Reporting: Conduct regular checks of garage levels and report any hazards, maintenance issues, or suspicious activity to the relevant teams.
Requirements

To succeed in this role, you'll need:

  • Excellent Communication Skills: Effectively communicate parking policies to patrons, providing exceptional customer service.
  • Maintenance Knowledge: Possess a thorough knowledge of the property and its promotions, enabling you to provide accurate directions and information to guests.
  • Problem-Solving: Remain calm under pressure and make sound decisions in stressful situations.
What We Offer

In exchange for your hard work and dedication, we offer:

  • Competitive Salary: $45,000 - $55,000 per year, depending on experience.
  • Benefits Package: Comprehensive health insurance, 401(k) program, and opportunities for career growth and advancement.
  • Guest Service Focus: Emphasis on delivering exceptional guest experiences, driving revenue growth and brand loyalty.
Join Our Team

If you're passionate about delivering outstanding guest experiences and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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