Senior Hotel Operations Manager

3 weeks ago


Old Westbury, New York, United States Matrix Ventures Full time
About the Role

We are seeking a highly skilled and experienced Senior Cleaning Manager for Hotels to join our team at Matrix Ventures. As a specialist in cleaning, maintenance, and protection of hotel interiors, you will be responsible for ensuring the highest standards of cleanliness and quality in our hotels worldwide.

Key Responsibilities
  • Support employee planning, coordination, and development to ensure seamless hotel operations
  • Act as the primary contact person for customers, providing exceptional service and ensuring their needs are met
  • Take on an active quality management function, ensuring compliance with quality and standards
  • Clean and maintain different areas of the hotel and apartments, working closely with the housekeeper to ensure exceptional results
  • Organize and manage materials, using the correct cleaning products for different surfaces and textile structures
Requirements
  • Basic knowledge of cleaning high-quality materials is desirable but not a requirement
  • Experience in personnel management and team leadership is essential
  • Ability to work independently and as part of a team, with excellent communication and problem-solving skills
  • Willingness to travel and work in a fast-paced environment
  • Friendly and well-groomed appearance
What We Offer
  • Opportunities for internal development and career growth
  • A supportive and collaborative team environment
  • The chance to work on ships and hotels worldwide


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