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Account Growth Specialist

2 months ago


Austin, Texas, United States Modigent Full time
Job Summary

Modigent is seeking a highly skilled and experienced Account Executive to join our team. As an Account Executive, you will be responsible for building and nurturing long-term relationships with key clients across our directed markets statewide.

Key Responsibilities
  • Strategic Client Acquisition: Identify and onboard new customers, showcasing a proactive approach in targeting and securing key accounts.
  • Complex Project Sales: Demonstrate the ability to identify and close large, intricate projects and solutions within the defined market segments.
  • Relationship Management: Develop and maintain strong relationships with both new and existing key customers, ensuring continuous engagement and satisfaction.
  • Team Collaboration: Foster a collaborative selling environment, leveraging subject matter experts to provide unique and value-driven solutions to customers.
  • Customer Service Excellence: Uphold the highest standards of customer service, both externally with clients and internally with colleagues, to ensure a seamless experience.
  • Performance Management: Meet and exceed key performance indicators, managing to service level agreements (SLAs) and other critical deliverables.
  • Data Management: Maintain accurate sales forecasting and customer information within the company's CRM system and other relevant tools.
  • Negotiation and Closure: Lead negotiations on contract terms and drive deals to closure, ensuring alignment with customer expectations.
  • Problem Resolution: Proactively address customer concerns, solve problems, and ensure timely delivery of commitments.
  • Market Expertise: Stay abreast of industry trends, best practices, and competitive landscape, demonstrating a high level of industry knowledge.
  • Sales Cycle Management: Manage the entire sales cycle from prospecting and initial contact to contract signing and implementation.
  • Post-Sales Support: Provide professional after-sales support to enhance customer loyalty and retention.
  • Customer Engagement: Maintain regular communication with assigned customers to understand their evolving needs and preferences.
  • Professional Development: Attend internal and external conferences, training sessions, meetings, and industry events to stay updated with industry advancements and networking opportunities.
Requirements
  • 5+ years of identified HVAC market experience, commercial construction sales or account management.
  • Bachelor's degree in business, communication, marketing, or a related field, or extensive, proven relevant industry experience.