Service Excellence Specialist
4 days ago
About The New-Indy Group
New-Indy Containerboard, a joint venture of two successful companies, was founded in 2012. We operate in 7 states and Mexico, employing approximately 2,100 people across 4 paper mills and 3 packaging companies. Our commitment to environmentally conscious manufacturing processes and facilities sets us apart.
We seek an exceptional Customer Service Representative to join our team. Key responsibilities include appointment scheduling, purchase order creation, and data entry.
Compensation and Perks
The estimated salary range for this role is $22-$27 per hour, with quarterly bonuses tied to individual and company performance. Comprehensive benefits include medical, dental, and vision insurance, life and disability insurance, retirement savings plan, paid holidays, and PTO.
Key Job Responsibilities
- Schedule appointments with customers, suppliers, and internal stakeholders using the Open Dock program.
- Collaborate with logistics teams to request freight rates for potential clients.
- Utilize the Cietrade system to create purchase orders, manage inventory, and track deliveries.
- Schedule domestic truck pickups and reroute shipments as necessary.
- Process sales orders, collect weight tickets, and complete worksheets to ensure accurate financial reporting.
- Ensure timely communication with suppliers, including provision of certified weight tickets.
- Verify report accuracy before submission to accounting.
- Manage data entry and billing for domestic loads.
Requirements
- High school diploma required.
- Two years of customer-facing experience preferred.
- Background in manufacturing, logistics, or recycling advantageous.
- Bilingualism (English/Spanish) desirable.
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