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Business Systems Analyst
2 months ago
We are seeking a highly skilled Business Systems Analyst to join our team at InsideHigherEd. As a Business Systems Analyst, you will play a critical role in supporting the development and implementation of IT solutions that drive business process improvements and enhance our organization's overall efficiency.
Key Responsibilities- IT Service Management: Provide day-to-day administration of our IT Service Management (ITSM) system, ensuring seamless support for our internal stakeholders.
- Business Process Analysis: Collaborate with cross-functional teams to analyze and optimize business processes, identifying areas for improvement and implementing process enhancements.
- ITIL Framework Implementation: Implement components of the ITIL framework in our day-to-day operations, ensuring alignment with industry best practices.
- Training and Onboarding: Develop and deliver training programs to ensure effective use of our IT systems and tools, as well as onboard new staff members.
- Project Collaboration: Participate in project teams focused on implementing new software or integrations, driving successful project outcomes.
- Education and Experience: Bachelor's degree in Computer Science, Information Technology, or related field, with 2-3 years of experience in IT systems analysis or a related field.
- ITSM Experience: Minimum 2-3 years of experience supporting and developing within an enterprise ITSM application, with a proven track record of delivering complex projects.
- ITIL Knowledge: Demonstrated knowledge of ITIL and ITSM frameworks, with a strong understanding of IT service management principles.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Competitive Salary: A competitive salary and benefits package, including health, life, and flexible spending accounts.
- Tuition Assistance: Tuition assistance for eligible employees and their families.
- Retirement Plan: A generous retirement plan, including a basic, matching, and supplemental retirement plan.
- Time Away from Work: A substantial amount of time away from work, including vacation days, sick leave, and holidays.
- Long-Term Care Insurance: Long-term care insurance for eligible employees and their families.
- Wellness and Work-Life Resources: A wide range of wellness and work-life resources, including employee assistance programs and work-life balance initiatives.
