Business Systems Analyst
4 hours ago
Contract to Hire Opportunity
A2C is seeking a highly skilled Business Analyst/Production Support Analyst to join our team in Philadelphia, PA. In this role, you will work in our office 3 days a week, collaborating with various business areas to resolve inquiries and provide exceptional support.
Key Responsibilities:- Production Support: Assess and research inquiries from multiple business areas, assign and coordinate with IT areas and/or vendor support, and manage relevant communication and updates with impacted stakeholders.
- Assist in Checkout of Production Releases: As needed, assist in the checkout of production releases.
- System Support: Assist in developing processes and performing system administration tasks as needed.
- Project Support: Assist in determining requirements, impacts, developing documentation, procedures, and guides.
- Internal Expert: Serve as an internal expert regarding the use of applications.
- Confident Communication: We are looking for a Business Systems Analyst who is very confident and can communicate with an executive-level audience.
- Outgoing and Adaptable: The best candidate will be outgoing, confident, and have excellent communication skills, as they will work with all audience levels. Adaptability and multitasking are critical for the success of this role.
- Independence and Supervision: The ability to work well under general supervision and work well independently.
- SDLC Knowledge/Experience:
- Service Now/Ticketing Systems:
- Executive Stakeholder Experience:
- Creating Documentation:
- Develop Requirements:
- MS Office Suite:
- MS Azure DevOps – a plus:
- Health Insurance Experience and/or Knowledge:
- Customer Service Experience:
- Business Systems Analyst Experience - 2-3 years:
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