Customer Service Representative
3 days ago
Ablaze Marketing is seeking a highly motivated and responsible Customer Service Executive to join our team. As a key member of our customer-facing team, you will be responsible for establishing and maintaining strong relationships with our customers, driving sales growth, and delivering exceptional customer experiences.
Key Responsibilities:
- Customer Relationship Management: Develop and maintain strong relationships with our customers to understand their needs and preferences.
- Sales and Lead Generation: Identify and pursue new business opportunities through cold calling and other sales strategies.
- Troubleshooting and Resolution: Expedite the resolution of customer issues and concerns to ensure maximum satisfaction.
- Feedback and Improvement: Collect and analyze customer feedback to identify areas for improvement and implement changes.
- Product and Service Knowledge: Develop in-depth knowledge of our products and services to effectively communicate their value to customers.
- Communication and Collaboration: Work closely with marketing and product teams to understand customer needs and preferences.
Desired Traits:
- Continuous Learning: Embrace feedback and continuously improve skills and knowledge.
- Relationship Building: Develop strong relationships with customers and colleagues.
- Goal-Oriented: Set and achieve sales targets and customer satisfaction goals.
- Excellent Communication: Possess strong verbal and written communication skills.
- Organizational Skills: Prioritize tasks and manage multiple projects simultaneously.
- Open to Feedback: Welcome feedback and use it to improve performance.
Ablaze Marketing is an equal opportunities employer and welcomes applications from diverse candidates. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.
This is not a remote position.
Customer Service Executive
No prior experience is necessarily needed for this job. Training will be provided.
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