Practice Patient Service Representative, CHOC Children's Health Orange County

5 days ago


Rancho Santa Margarita, California, United States CHOC - Children's Health Orange County Full time
Job Summary

The Practice Patient Services Representative is a vital member of the CHOC Children's Health Orange County team, responsible for providing exceptional patient care and support. This role requires a high level of customer service, communication, and interpersonal skills to ensure a positive experience for patients and their families.

Key Responsibilities
  • Assist patients and families through the appointment check-in process, providing clear and concise information and support.
  • Schedule and confirm appointments, ensuring thorough and complete information is obtained to facilitate the appointment process.
  • Interact with providers, practice staff, and billing representatives to ensure seamless communication and coordination.
  • Provide exceptional customer service, responding to patient inquiries and concerns in a timely and professional manner.
Requirements
  • Minimum of six (6) months of customer service, clerical, or front office experience.
  • Preferred: Experience in a medical practice, clinic, or office setting, with knowledge of electronic medical records (EMR) and practice management systems (scheduling/billing).
Education
  • High School Diploma/GED or equivalent.
  • Preferred: Some post-high school education, including medical office courses.
Specialized Skills
  • Working knowledge of computers and Microsoft Office Suite.
  • Ability to handle interruptions in work-tasks due to greeting people and answering multi-phone lines.
  • Excellent interpersonal skills, judgment, and ability to work harmoniously with others.
Licensure
  • Basic Life Support (BLS) certification.
Work Environment

CHOC Children's Health Orange County is a dynamic and fast-paced environment that requires flexibility and adaptability. The Practice Patient Services Representative will work in a team-oriented setting, providing support to patients, families, and staff members.



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