Practice Patient Service Representative, CHOC Children's Health Orange County
5 days ago
The Practice Patient Services Representative is a vital member of the CHOC Children's Health Orange County team, responsible for providing exceptional patient care and support. This role requires a high level of customer service, communication, and interpersonal skills to ensure a positive experience for patients and their families.
Key Responsibilities- Assist patients and families through the appointment check-in process, providing clear and concise information and support.
- Schedule and confirm appointments, ensuring thorough and complete information is obtained to facilitate the appointment process.
- Interact with providers, practice staff, and billing representatives to ensure seamless communication and coordination.
- Provide exceptional customer service, responding to patient inquiries and concerns in a timely and professional manner.
- Minimum of six (6) months of customer service, clerical, or front office experience.
- Preferred: Experience in a medical practice, clinic, or office setting, with knowledge of electronic medical records (EMR) and practice management systems (scheduling/billing).
- High School Diploma/GED or equivalent.
- Preferred: Some post-high school education, including medical office courses.
- Working knowledge of computers and Microsoft Office Suite.
- Ability to handle interruptions in work-tasks due to greeting people and answering multi-phone lines.
- Excellent interpersonal skills, judgment, and ability to work harmoniously with others.
- Basic Life Support (BLS) certification.
CHOC Children's Health Orange County is a dynamic and fast-paced environment that requires flexibility and adaptability. The Practice Patient Services Representative will work in a team-oriented setting, providing support to patients, families, and staff members.
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