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Lead Housekeeping Operations Manager

2 months ago

Tampa, Florida, United States Mainsail Lodging and Development Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Lead Housekeeping Operations Manager at Mainsail Lodging and Development. This is a key leadership position that requires a strong background in housekeeping operations, excellent communication skills, and the ability to motivate and lead a team to deliver exceptional results.

Key Responsibilities
  • Leadership and Team Management
    • Develop and implement effective strategies to improve housekeeping operations, guest satisfaction, and team performance.
    • Conduct regular team meetings to discuss goals, objectives, and challenges, and provide coaching and guidance to team members as needed.
    • Maintain a positive and productive work environment, and ensure that all team members are aware of and adhere to company policies and procedures.
    • Collaborate with other departments, such as front office and maintenance, to ensure seamless communication and coordination.
  • Operations and Quality Control
    • Oversee the daily operations of the housekeeping department, including room cleaning, laundry, and linen management.
    • Conduct regular inspections to ensure that rooms and public areas meet the highest standards of cleanliness and quality.
    • Develop and implement procedures to improve efficiency, reduce costs, and enhance guest satisfaction.
    • Manage inventory and supplies, and ensure that all equipment and machinery are in good working order.
  • Guest Services
    • Respond promptly and professionally to guest requests, complaints, and concerns.
    • Ensure that all guest interactions are handled in a courteous and respectful manner, and that guest satisfaction is consistently high.
    • Collaborate with front office staff to ensure that all guest requests are met, and that guests are aware of and appreciate the services and amenities offered by the hotel.
  • Special Functions and Event Support
    • Assist with banquet functions, including setup, service, and breakdown.
    • Collaborate with event planners and other departments to ensure that all events are executed flawlessly and that guests have an exceptional experience.
  • Administrative Responsibilities
    • Manage and maintain accurate records, reports, and data related to housekeeping operations, guest satisfaction, and team performance.
    • Develop and implement procedures to improve efficiency, reduce costs, and enhance guest satisfaction.
    Requirements
    • High school diploma or equivalent required; a degree in Hospitality Management or a related field is preferred.
    • Minimum of 2-3 years of experience in a supervisory role within the housekeeping or hospitality industry.
    • Strong leadership and team management skills, with the ability to motivate and lead a team to deliver exceptional results.
    • Excellent communication and interpersonal skills, with the ability to work effectively with guests, team members, and other departments.
    • Attention to detail and a commitment to maintaining high standards of cleanliness and quality.
    • Ability to manage multiple tasks and prioritize effectively, with a focus on delivering exceptional results.
    • Proficient in using housekeeping management systems and software, with the ability to learn new systems and technologies quickly.
    • Knowledge of safety and sanitation standards, with the ability to maintain a safe and healthy work environment.
    • Ability to work a flexible schedule, including nights, weekends, and holidays, and to travel on occasion for meetings and training.
    Physical and Mental Demands
    • Ability to sit or stand for extended periods of time.
    • Ability to bend, lift, and pull 50 lbs.
    • Ability to communicate clearly and effectively, both verbally and in writing.
    • Corrected vision to normal range.
    • Ability to drive/transport self and others, and to travel on occasion for meetings and training.
    • Ability to work long hours as needed, and to manage stress and pressure in a fast-paced environment.
    Mainsail Lodging and Development is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive work environment that values and respects all employees, regardless of their background, culture, or identity. We do not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.