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Retail Sales Specialist III

2 months ago

Alpine, California, United States Tapestry Full time

Coach is a renowned global fashion brand established in New York in 1941. With the creative vision of our Creative Director Stuart Vevers and the inclusive spirit of our hometown, we craft exquisite products designed to last, allowing you to express your individuality.

As part of the Tapestry portfolio, we are a global collective of brands dedicated to pushing the boundaries of what is achievable.

Being a member of the Tapestry family means embracing a culture of unwavering optimism and a commitment to innovation and inclusivity. To learn more about our dedication to equity, inclusion, and diversity, please visit our Our People page.

The role of Sales Associate is vital to the overall success and efficiency of the store. This position requires a strong commitment to our brand values while providing exceptional service to our customers and driving sales results. Responsibilities include maintaining Coach's Service and Selling Models, creating a welcoming first impression, and fostering ongoing customer relationships through personalized experiences.

SALES FLOOR RESPONSIBILITIES:

  • Aligns decisions with organizational objectives and company priorities.
  • Takes ownership of personal performance, focusing on achieving sales and clienteling goals in collaboration with management.
  • Develops both short- and long-term strategies to meet personal performance metrics.
  • Implements plans to enhance personal survey results and address areas for improvement.
  • Acts as a brand ambassador for Coach.
  • Consistently demonstrates Coach's Selling and Service expectations.
  • Adapts to local market changes that may affect business performance and supports local sales strategies.
  • Drives sales through effective strategies, clienteling, and building lasting customer relationships.
  • Creates positive customer experiences by presenting oneself in alignment with Coach's Guide to Style.
  • Establishes credibility as a fashion advisor through strong product knowledge and awareness of competition.
  • Communicates current pricing and promotional strategies effectively to customers.
  • Utilizes cross-selling techniques to enhance sales opportunities.
  • Attentively responds to customer needs and tailors approaches accordingly.
  • Manages multiple customer interactions simultaneously while maintaining quality service.
  • Follows up with customers genuinely to influence and close sales.
  • Adapts personal selling techniques to contribute to overall store performance.
  • Builds lasting relationships with customers.
  • Utilizes Coach's tools and technology to enhance clienteling efforts.
  • Fosters enthusiasm and positivity for our shared vision and mission.
  • Encourages a collaborative team selling environment.
  • Promotes teamwork, trust, and collaboration with both internal and external customers.
  • Maintains a solution-oriented mindset, adapting to changing business needs.
  • Welcomes feedback and adjusts behaviors as necessary.
  • Maintains professionalism and composure at all times.

OPERATIONS RESPONSIBILITIES:

  • Ensures all daily tasks are completed efficiently without compromising service or brand standards.
  • Handles daily operational tasks, including maintaining store appearance and visual merchandising in accordance with Coach standards.
  • Keeps the sales floor clean and organized at all times.
  • Adheres to all retail policies and procedures, including POS, Operations, and Asset Protection.
  • Restocks inventory on the sales floor as required.

OUR COMPETENCIES FOR ALL EMPLOYEES:

  • Courage: Provides direct and actionable feedback; addresses issues promptly and effectively.
  • Creativity: Generates innovative ideas and connections among diverse concepts.
  • Customer Focus: Prioritizes customer needs and builds effective relationships based on trust.
  • Dealing with Ambiguity: Adapts comfortably to change and manages uncertainty effectively.
  • Drive for Results: Consistently exceeds performance goals and encourages others to do the same.
  • Interpersonal Savvy: Relates well to a variety of individuals and builds constructive relationships.
  • Learning on the Fly: Quickly learns from new challenges and adapts strategies for improvement.

OUR COMPETENCIES FOR PEOPLE MANAGERS:

  • Strategic Agility: Anticipates future trends and develops innovative strategies.
  • Developing Direct Reports and Others: Provides growth opportunities and supports career development.
  • Building Effective Teams: Fosters team spirit and collaboration among team members.

Coach is an equal opportunity employer and values diversity in our workforce. All employment decisions are based on qualifications related to the position, without regard to any legally protected status.

BASE PAY RANGE: $15.00 TO $16.00 (Hourly)