Industrial Automation Specialist
6 days ago
We are seeking a highly skilled Industrial Automation Specialist to join our team at Sensus. As an Industrial Automation Specialist, you will be responsible for performing a diversified range of service and sales activities within the Monitoring & Controls Group.
You will support customers and other service staff members by delivering telephone guidance on troubleshooting and installation matters. You will also assist with application questions as potential customers call for recommendations by using basic to mid-level electrical theory, help remotely diagnose and resolve control and instrumentation issues at the customer's site.
Key Responsibilities:- Perform/lead field installations
- Read electrical schematic drawings to determine how to interface automation components
- Field modifications to existing control panels to accommodate Xylem Monitoring & Controls (M&C) equipment to an exemplary standard
- Install new control panels
- Test installations following Xylem, NEC, UL and any other applicable safety codes/guidelines and/or procedures
- Mark up schematics (for as-built drawings) with field modifications for engineering updates
- Field Troubleshooting: Provide onsite support to resolve Xylem customer controls issues. Using multi-meter, hand tools and basic to mid-level electrical theory, diagnose and resolve control and instrumentation issues at the customers site
- Conduct Training Seminars: Present M&C equipment operational seminars in a classroom environment. By utilizing multimedia tools, deliver adequate training to both customers and fellow service staff to enable them to take ownership of their Xylem M&C products
- Support Direct & Distribution M&C Sales: As required, attend customer meetings, work with W&WW sales channels to provide training on the basic fundamentals of the M&C assortment, and attend engineering meetings to provide clarification on controls & telemetry solutions
- Start Up Assistance: Provide onsite support to help commission Monitoring & Control products. This includes but is not limited to Xylem intelligent Pump Station Managers (iPSM), Pump Controllers, Protection devices, Submersible pumps, Electrical Control Panels and Treatment products
- General Documentation:Create or edit procedures and best practices related to M&C start-up, installation, troubleshooting, configuration, etc. Perform the required administrative tasks associated with the M&C Service Specialist position (i.e. product improvement requests, product issues notifications, trip reports, customer follow-up communications, time sheets, travel authorizations requests and general filing/recorded keeping on customer support issues)
- Increase M&C Service Knowledge: Identify and help develop additional M&C service support talent from within the existing US Sales company service groups. Evaluate existing service personnel, establish training plans, assist/conduct classroom training and hands-on experience training, and help perform yearly capability audits
We are looking for candidates with the following qualifications:
- 2 years Electrical Controls technical training or equivalent
- Minimum of 5 years experience in industrial controls applications with a working knowledge of PLCs, telemetry, distributed control networks and industry standard communications protocols
- 5 years equipment maintenance experience in wastewater collection or treatment systems
- VBSS Greenbelt is preferred
- Proficiency in Microsoft Word, PowerPoint and Excel
- Must be highly motivated with strong communications skills and the ability to work independently
- Must be able to work to quality driven standards in a professional and safe manner
- Working knowledge in water/wastewater processes, including pumping and various treatment equipment
- Treatment focus around disinfection (UV, Ozone), aeration, and filtration
- Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the operating and fiscal benefit of the company, distribution and the end-user.
- Very strong customer focus and interaction to ensure optimum relationships.
- Must have experience with electrical control panels, VFD's, PLCs, SCADA systems and other electronic systems and instrumentation.
- Up to 75% overnight travel required.
The estimated salary for this position is $65,000 - $85,000 per year, depending on experience.
This salary estimate is based on national averages and may vary based on location, experience, and other factors.
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