Quality Assurance Specialist

3 days ago


Miami FL USA, United States FirstBank PR Full time
Job Summary

The Quality Assurance Analyst plays a crucial role in ensuring the quality of our lending and deposit products. This position is responsible for designing and implementing quality control frameworks to conduct thorough reviews of our products, identifying gaps and areas for improvement. The analyst will work closely with various stakeholders to ensure compliance with regulatory requirements, corporate policies, and procedures.

Key Responsibilities
  • Design and implement quality control checklists to monitor product origination and processing for compliance with regulatory requirements, corporate policies, and procedures.
  • Conduct comprehensive reviews of lending and deposit products to ensure compliance with regulatory requirements, corporate policies, and procedures.
  • Identify gaps and areas for improvement in our quality control processes and communicate findings to stakeholders.
  • Collaborate with business units to mitigate the recurrence of issues and improve overall quality.
  • Support the Quality and Operations Improvement Officer in ensuring the maintenance of quality and operational improvement tools and checklists.
  • Prepare deliverables and requirements for regulatory, internal, and external auditors.
  • Ensure accurate, timely, and proper distribution of monthly, quarterly, and annual reporting processes within the units.
Requirements
  • Bachelor's Degree in Business, Accounting, or related field.
  • At least two years of audit or quality assurance experience, and three years of progressive banking operational experience or equivalent.
Competencies
  • Excellent verbal and written communication skills in both English and Spanish.
  • Strong analytical thinking capacity.
  • Ability to adapt to different types of persons, convey an effective message, and listen properly to align needs and ensure a proper outcome for all parties involved.
  • Computer literate (Outlook, Word, Excel, and PowerPoint).
Work Environment

Employees in this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions. They may be required to work extended hours, including holidays, should these coincide with company events.



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