Senior IT Support Specialist

2 weeks ago


Berwyn, Illinois, United States AMETEK Full time
Job Title: Senior IT Support Specialist

Join our team as a Senior IT Support Specialist and take on a challenging role that requires technical expertise, excellent communication skills, and a customer-centric approach.

Responsibilities:
  • Provide exceptional customer service to internal users through Service Desk support, resolving technical issues, and ensuring overall satisfaction.
  • Identify root causes of technical issues, devise effective solutions, and implement them in a timely manner.
  • Install new software releases, system upgrades, evaluate and install patches, and resolve software-related problems.
  • Create and maintain technical documentation and knowledge base articles to support the team.
  • Assist with training and mentoring new technicians to get them acclimated to the company.
  • Install and ensure all devices are kept compliant with the required security software.
  • Support network changes and server maintenance, ensuring minimal downtime and maximum efficiency.
  • Provision and deploy hardware/software to end users and provide technical training.
  • Maintain data files and monitor system configuration to ensure data integrity.
  • Provide support for voice and mobile infrastructure/equipment across all departments, including Moves, Adds, and Changes (MACs) in Microsoft Teams phone and voicemail systems.
Requirements:
  • Associate or Bachelor's degree required or appropriate certifications.
  • Minimum of 7 years of technical experience applicable to the skills below, preferably in a corporate environment.
  • Hands-on experience with Windows, MacOS, iOS, Android support and associated hardware.
  • Experience with Microsoft Entra ID and Active Directory required.
  • Experience supporting VIPs and C-level end users.
  • Experience with Microsoft Teams Systems required.
  • ITSM and ITIL fundamentals.
  • Understanding of Microsoft 365 products (Exchange Online, Entra, SharePoint, MS Teams).
  • Experience supporting, maintaining, and troubleshooting video conference systems and software.
  • Ability to triage technical situations and escalate when necessary.
  • A strong sense of urgency, attention to detail, and the ability to adjust priorities as necessary.
  • Self-starter with the ability to multitask in a fast-paced environment.
  • Excellent communication and interpersonal skills to effectively troubleshoot by phone, in person, chat, and e-mail.
  • Must have professional presence and customer service aptitude.
Compensation:

Market Salary Minimum: $
Market Salary Maximum: $
Market Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call

Nearest Major Market: Philadelphia



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