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Fleet Management Specialist

2 months ago

Warrensburg, United States U.S. Xpress Full time

About U.S. Xpress

At U.S. Xpress, we're committed to providing our employees with the tools and resources they need to succeed. Our company culture values innovation, teamwork, and customer satisfaction.

Job Summary

We're seeking an experienced Operations Supervisor to join our team. As a key member of our operations department, you will be responsible for promoting safety metrics, supervising driver performance, and ensuring the highest level of service for our customers.

Key Responsibilities

  • Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization's objectives.
  • Supervise driver performance to ensure proper balance is achieved with business needs and driver needs.
  • Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
  • Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
  • Maximize company profitability and revenue through appropriate equipment utilization.
  • Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.
  • Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.
  • Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
  • Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
  • Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity.
  • Collaborate with other operational and support departments on various tasks.
  • Yard duties as assigned.
  • Proactively work to assist others in achieving the organization's objectives.
  • Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
  • Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.

Requirements

  • High school diploma or equivalent required.
  • Equivalent years of experience are defined as one year of professional experience for each year of college requested.
  • 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred.
  • Transportation, logistics, and/or supervisory a plus.
  • Adept at assessing organizational dynamics and managing change.
  • Works quickly and efficiently. Able to test solutions, learn, and iterate quickly.
  • Proactive and pragmatic problem solver.
  • Communicates effectively across multiple mediums.
  • Comprehensive knowledge of DOT regulations impacting daily operations preferred.