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Lead Analyst, Customer Enablement Products Specialist

2 months ago

Melville, New York, United States National Grid USA Full time
Job Summary

National Grid USA is seeking an experienced Lead Analyst, Customer Enablement Products to join our team in the US Customer Organization. This role is part of the Customer Enablement Products team, responsible for providing tools, content, and education to customers to enable them to make informed decisions about their energy consumption.

Key Responsibilities
  • Support the operation of National Grid's Energy Affordability Program, Arrears Management Program, and Budget Billing Program in our Customer Service System (CSS).
  • Work with the business team to create process documentation of how the program works in the CSS system, identify gaps and issues in reporting, and create new ways of reporting to regulators on program performance.
  • Enhance current processes through automation and troubleshoot technical issues related to the programs or program reporting.
  • Develop code for use in resolving issues in CSS and produce ad hoc reporting and query development.
  • Interfacing with IT and IT providers in implementing fixes and confirming fixes are working in production.
Requirements
  • Proficient in Customer Information Systems (CSS), SQL, TSO, COBOL, JCL, TRACEMASTER, DEBUGGING, CSS Test Regions and CSS Test Databases, PAGECENTER, Static Tables, Collections SME, Data Repairs, Ad hoc Information Requests, CN.PROD.ERRORS.ALL, and FCER.
  • Experience with CSS database, including data within Credit and Collections, and ability to read and explain CSS programming.
  • Ability to work with non-technical business team to troubleshoot current issues and develop code for use in resolving issues in CSS.
What We Offer

National Grid USA is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid USA is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities, and protected veterans to join our team.