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DSW Store Associate Part-Time

2 months ago

Manchester, New Hampshire, United States Designer Brands (DSW, Camuto Group) Full time

About the Role

The Store Associate is a key member of our team, responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers. As a Store Associate, you will be empowered to meet the customer where they are and personalize their experience, while also being committed to maintaining a consistent positive experience for all customers.

Key Responsibilities

Customer Service

  • Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
  • Share the benefits of the DSW Loyalty program and enroll new members.
  • Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.

Store Maintenance

  • Maintain a neat, clean, and safe environment for our internal and external customers.
  • Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.

Digital Services

  • Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.
  • Use of company tools to search product availability to order for the customer.

Requirements

  • Must have the availability to meet the needs of the business.
  • Professional, friendly, and customer service focused.
  • Ability to move with tempo to meet time bound expectations.
  • Good verbal and written communication skills.
  • Proficient in use of technology to successfully engage in customer interactions.
  • Must have the ability to spend up to 100% of working time standing or walking around the store.
  • Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
  • Stoop, kneel, crouch or crawl on a frequent basis.

What We Offer

The estimated pay range for this position is $16.00 to $17.00. The successful candidate's actual pay rate offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate's location, and other organizational needs.