DSW Store Associate Part-Time

2 weeks ago


Manchester, New Hampshire, United States Designer Brands (DSW, Camuto Group) Full time

Job Summary

The Store Associate is a key member of our team, responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. As a Store Associate, you will be empowered to meet the customer where they are and personalize their experience.

Key Responsibilities

Customer Service


• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.


• Share the benefits of the DSW Loyalty program and enroll new members.


• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.

Store Maintenance


• Maintain a neat, clean, and safe environment for our internal and external customers.


• This includes but is not limited to the following: clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.


• Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.

Technology and Operations


• Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.


• Use of company tools to search product availability to order for the customer ie. iPhone, Register.


• Perform other duties as assigned by the management team.

Customer Focus


• Complete customer transactions while following DSW's policies and procedures.


• Responsible for accuracy in counting money and providing correct change.


• Operate a calculator and enter data via the register keyboard.


• Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.


• Follow all asset protection policies and procedures.

Teamwork and Communication


• Actively participates in daily team meetings and ongoing training.


• Be open to and responsive to coaching and feedback.


• Demonstrate teamwork and support inclusivity.

Requirements

  • Must have the availability to meet the needs of the business.
  • Professional, friendly, and customer service focused.
  • Ability to move with tempo to meet time bound expectations.
  • Good verbal and written communication skills.
  • Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
  • Must have the ability to spend up to 100% of working time standing or walking around the store.
  • Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
  • Stoop, kneel, crouch or crawl on a frequent basis.

Experience

  • No previous retail experience required.

The estimated pay range for this position is $16.00 to $17.00. The successful candidate's actual pay rate offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate's location, and other organizational needs. The estimated pay range has been adjusted for the applicable geographic differential. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. Click the link to learn more Benefits (dswinc.com)



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