Customer Service Representative

2 months ago


BatesburgLeesville, South Carolina, United States 1st Franklin Financial Corporation Full time
Customer Service Representative

At 1st Franklin Financial Corporation, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met in a timely and efficient manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Build and maintain strong relationships with customers to drive customer satisfaction and loyalty
  • Process customer transactions, including payments and applications
  • Prepare and present daily marketing offers to customers
  • Responsible for assigned collection of customer accounts
  • Compile and maintain records of all daily assigned tasks

Requirements:

  • High School Diploma or equivalent
  • Ability to meet current Licensing requirements of various States and Federal regulators
  • Demonstrate the ability to analyze relevant information and apply individual judgment
  • Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
  • Ability to maintain confidential business and personal information
  • Action and result focused
  • Strong communication skills (verbal / written / interpersonal)
  • Proficient with MS Office Suite products
  • Must possess a valid driver's license and the ability to operate an automobile

About Us:

1st Franklin Financial Corporation has been a family run company for over 80 years, providing financial solutions across our footprint. We offer competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time. We are committed to supporting your growth and development through training programs and other opportunities.



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