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Patient Advocate RN
2 months ago
Job Summary:
As a Patient Advocate RN, you will play a vital role in guiding patients through the clinical care system, establishing contact with new patients and/or family members, or caregivers. You will understand the clinical care options for patients and direct them to healthcare services within the organization, at outside facilities, and within the community for timely treatment and recovery.
Key Responsibilities:
- Act as a patient advocate, identifying and addressing population and patient-specific barriers to care that might prevent timely and appropriate treatment.
- Connect patients with resources, healthcare, and support services in their communities.
- Support the physician and interdisciplinary team in facilitating patient care, with the underlying objective of enhancing the quality of clinical outcomes and patient satisfaction.
- Implement day-to-day care management interventions for identified clinic patients.
Requirements:
- Bachelor's Degree in Nursing (BSN): Preferred
- Clinical experience, preferably in managed care, disease, or care management: Preferred
- Experience working with electronic medical records (EMR): Preferred
- Registered Nurse (RN) licensure in the state of practice: Required
- Nurse Practitioner (NP) licensure in state of practice: Preferred
- Certified Case Manager (CCM) or Chronic Care Professional (CCP) certification: Preferred
Essential Functions:
- Assist patient and family in identifying and accessing appropriate institutional and community resources and coordinating appointments.
- Implement appropriate care intervention and follow-up to ensure patients receive timely care, preventing delays and access to appropriate services and follow-up instructions from managing physicians.
- Serve as primary point of patient intake and conduct patient triage.
- Make initial and ongoing assessments of patient needs (clinical, emotional, and social) and make appropriate recommendations or referrals for care.
- Facilitate the timely completion and confidential reporting of diagnostic testing results to patients and families with interpretation, as well as to ordering clinicians through active tracking of ordered tests.
- Coordinate long-term follow-up and tracking of patient outcomes according to established Clinic protocols.
- Collaborate with the team of patient, family, and healthcare providers in providing patient care in a safe, healing, humane, and caring environment.
- Provide learning opportunities for patients/family members and team members.
- Directly provide health information to patients, families, and treatment team.
- Promote awareness and represent the clinic within the community, increasing awareness of services provided, conducting screenings, providing community education, and other community outreach.
- Document coordinator and patient interactions in electronic or hardcopy chart in a manner consistent with hospital standards.
- Create reports from patient data such as volumes and outcomes.
- Monitor, analyze, and report to clinic governing body clinical and operational key indicators and identify opportunities for performance improvement.
Organizational Requirements:
Adventist Health is committed to the safety and well-being of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI, and OR), etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
