Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Walgreens. As a Customer Service Associate, you will be responsible for delivering a distinctive and delightful customer experience, providing courteous, fair, friendly, and efficient service to our customers.
Key Responsibilities:
- Engage customers and patients by greeting them and offering assistance with products and services.
- Resolve customer issues and answer questions to ensure a positive customer experience.
- Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
- Provide customers with courteous, friendly, fast, and efficient service.
- Recommend items for sale to customers and recommend trade-up and/or companion items.
- Register customer purchases on assigned cash register, collect cash and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed.
- Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
- Implement Company asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.
- Assist with separation of food items and product placement as specified by policies/procedures.
- Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assume web pick-up responsibilities and assist with exterior and interior maintenance.
Requirements:
- Must be fluent in reading, writing, and speaking English.
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications:
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
Equal Opportunity Employer:
We are an equal opportunity employer and welcome applications from qualified candidates with arrest and conviction records.
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