Customer Service Representative

4 weeks ago


Collinsville, Oklahoma, United States Walgreens Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Walgreens. As a Customer Service Associate, you will be responsible for delivering a distinctive and delightful customer experience, providing courteous, fair, friendly, and efficient service to our customers.

Key Responsibilities:

  • Engage customers and patients by greeting them and offering assistance with products and services.
  • Resolve customer issues and answer questions to ensure a positive customer experience.
  • Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
  • Provide customers with courteous, friendly, fast, and efficient service.
  • Recommend items for sale to customers and recommend trade-up and/or companion items.
  • Register customer purchases on assigned cash register, collect cash and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed.
  • Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
  • Implement Company asset protection procedures to identify and minimize profit loss.
  • Ensure compliance with state and local laws regarding regulated products.
  • Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.
  • Assist with separation of food items and product placement as specified by policies/procedures.
  • Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assume web pick-up responsibilities and assist with exterior and interior maintenance.

Requirements:

  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications:

  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from qualified candidates with arrest and conviction records.



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