Maitre D' Host

1 month ago

Sarasota, Florida, United States Squeeze Massage Full time
About Squeeze Massage

We're a feel-good company, revolutionizing the massage experience with our forward-thinking technology and dedication to team member experience. Our mission is to be the best part of our guests' and team members' day.

Job Description

We're seeking a highly skilled and energetic Maitre D' to join our team at Squeeze Massage. As a key member of our front-of-house operations, you will be responsible for delivering exceptional guest service, ensuring a seamless experience for our clients, and maintaining a high level of professionalism in a fast-paced environment.

Responsibilities
  • Check in and greet guests with a warm and friendly welcome
  • Provide over-the-top, exceptional guest service
  • Ensure front of house and guest lounge is maintained to Squeeze standards
  • Expertly assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and more
  • Resolve guest issues in the shop
Requirements
  • 1+ year in retail, preferably technology or front-desk, service-related experience
  • Proven track record in delivering an exceptional guest experience
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and multi-tasking skills
  • Experience with Zendesk preferred
What We Offer
  • Competitive hourly rate - $15/hour
  • Eligible for health benefits (including vision & dental) and 1-week paid vacation for our employees who work just 32 hours or more
  • Paid Sick Leave
  • 1 free Mid Squeeze (50-minute massage) a month
  • At Squeeze, all add-ons are complimentary
  • Annual performance raises ($1/year)
  • Flexible schedules
  • Responsive, empathetic, and understanding Management providing on-site leadership
  • A revolutionary, feel-good culture (including snacks to keep you fueled, points from peers redeemable for gift cards, and branded swag)
  • Quarterly paid training: we bring in an outside speaker to train on everything from mindfulness meditation to personal finance, all in the interest of helping our team members grow
  • Nurturing, supportive environment, no matter where you're at in your career
  • Leadership and career advancement opportunities in management and training
  • Team-building offsites
  • Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)

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