Customer Support Associate

3 weeks ago


Conshohocken, Pennsylvania, United States Spring EQ Full time
Job Title: Broker Experience Associate

At Spring EQ, we're seeking a highly skilled and motivated Broker Experience Associate to join our team. As a key member of our sales and operations team, you will play a critical role in supporting our broker partners and delivering exceptional customer service.

Responsibilities:
  • Handle phone calls and emails from broker partners, providing timely and effective support with home equity loans.
  • Assist broker partners with new registrations, ensuring a smooth and efficient process.
  • Administer the Spring EQ broker portal, creating new accounts, resetting passwords, and providing technical support.
  • Field questions regarding the broker portal, loan status, and guidelines, ensuring accurate and up-to-date information.
  • Provide exceptional customer service on a high volume of broker phone calls and communications.
  • Familiarize yourself with our products, policies, and processes to provide the best service to our existing and prospective customers.
  • Complete various administrative tasks in a timely manner to support our sales and operations teams.
Qualifications:
  • Associates or Bachelor's degree or equivalent experience preferred.
  • 2+ years of mortgage or home lending experience required.
  • Excellent customer service skills.
  • Strong technical skills.
  • High degree of patience.
  • Excellent communication, interpersonal, and organizational skills.
  • Self-starter mentality with the ability to solve open-ended business challenges.
  • Enthusiastically contribute to a culture of innovation and continuous improvement.
  • Demonstrated track record of meeting/exceeding goals as an individual contributor.
What We Offer:
  • Base salary and commission.
  • Outstanding culture and working environment.
  • Excellent professional growth opportunities for deserving candidates.
  • 401k Company Match.
  • Commuter Benefits.
  • Company Holidays.
  • Dental Insurance.
  • Dependent Care Plan.
  • Disability Insurance.
  • Employee Assistance Program.
  • Life Insurance.
  • Medical Insurance.
  • Paid Time Off Plan.
  • Vision Insurance.
  • Credit union membership.

We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all team members.



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