Customer Support Associate
3 weeks ago
At Spring EQ, we're seeking a highly skilled and motivated Broker Experience Associate to join our team. As a key member of our sales and operations team, you will play a critical role in supporting our broker partners and delivering exceptional customer service.
Responsibilities:- Handle phone calls and emails from broker partners, providing timely and effective support with home equity loans.
- Assist broker partners with new registrations, ensuring a smooth and efficient process.
- Administer the Spring EQ broker portal, creating new accounts, resetting passwords, and providing technical support.
- Field questions regarding the broker portal, loan status, and guidelines, ensuring accurate and up-to-date information.
- Provide exceptional customer service on a high volume of broker phone calls and communications.
- Familiarize yourself with our products, policies, and processes to provide the best service to our existing and prospective customers.
- Complete various administrative tasks in a timely manner to support our sales and operations teams.
- Associates or Bachelor's degree or equivalent experience preferred.
- 2+ years of mortgage or home lending experience required.
- Excellent customer service skills.
- Strong technical skills.
- High degree of patience.
- Excellent communication, interpersonal, and organizational skills.
- Self-starter mentality with the ability to solve open-ended business challenges.
- Enthusiastically contribute to a culture of innovation and continuous improvement.
- Demonstrated track record of meeting/exceeding goals as an individual contributor.
- Base salary and commission.
- Outstanding culture and working environment.
- Excellent professional growth opportunities for deserving candidates.
- 401k Company Match.
- Commuter Benefits.
- Company Holidays.
- Dental Insurance.
- Dependent Care Plan.
- Disability Insurance.
- Employee Assistance Program.
- Life Insurance.
- Medical Insurance.
- Paid Time Off Plan.
- Vision Insurance.
- Credit union membership.
We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all team members.
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