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Sales and Customer Retention Expert

1 month ago

Charlotte, North Carolina, United States CPI Security Full time
Unlock Your Potential as a Sales and Customer Retention Specialist

CPI Security, a pioneering force in the security and automation solutions industry, is seeking an exceptional Sales and Customer Retention Specialist to join our dynamic team at our headquarters in Charlotte, NC.

We're not just a security company; we're a partner dedicated to safeguarding our customers while delivering world-class service and peace of mind. As a valued member of our team, you'll be empowered to create long-term relationships with our customers, providing them with unparalleled service and support.

Competitive Salary: $65,000 - $85,000 per year, based on experience and performance, plus bi-weekly uncapped commissions, performance pay, premium shift pay, and more

About the Role

As a Sales and Customer Retention Specialist, you will:

  • Ambitiously market and sell innovative Security and Home Automation products and services to new and existing customers.
  • Build value in the CPI brand to drive sales as a leading competitor in the Security and Home Automation industry.
  • Engage customers throughout the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointments.
  • Create and maintain a robust pipeline through the Salesforce CRM Platform and contribute to the sales database in multiple systems on a daily basis.

Benefits Package:

  • Ongoing specialized, paid training and career growth opportunities.
  • Regular contests with unique prizes and incentives.
  • Great medical, dental, vision, short- & long-term disability, and life insurance options.
  • Company-paid holidays, floating holiday, and paid time off (PTO).
  • 401(k) plan with competitive company match.
  • Eligible for free monitored security system after 90 days.
  • Education assistance – we encourage and support our employees who want to improve their skills and further their education.
  • Engaging and fun company culture that's made up of a diverse group of people.

Requirements:

  • 1+ years sales experience, inside sales preferred.
  • Proven sales skills, particularly with strong upselling and closing abilities.
  • Strong customer service skills.
  • Ability to consistently meet and exceed sales quotas.
  • Coachable, high energy personality, great positive attitude with a desire to grow professionally.
  • Thrive in a fast-paced, sales-driven environment where exceeding sales goals leads to long-term success.