Field Service Engineer

1 week ago

Vancouver, Washington, United States KLA Full time
Job Description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our innovative technologies enable the production of electronic devices that shape the world.

Job Summary

We are seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for repairing, troubleshooting, and updating complex capital equipment at customer sites. You will work independently, using your technical expertise to diagnose and resolve issues, and provide exceptional customer service.

Key Responsibilities

  • Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer site.
  • Ensure equipment enhances customer production.
  • Repair and modify equipment at customer facility.
  • Evaluate equipment to determine type and extent of problem.
  • Prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues.
  • Prepare quotes for customers based on labor, travel expenses incurred, and parts needed.
  • Cross train and assist other field service engineers as appropriate.
  • Provides guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines.

Requirements

  • High School diploma with at least 1-3 years of relevant work experience.
  • Excellent oral and written communications skills.
  • Motivated, dedicated, and dependable.
  • Team performer and willing to travel.
  • Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support, and sales team.
  • Requires good troubleshooting skills.

Preferred Qualifications

  • Bachelor's Level Degree with related work experience of 1 year.
  • Prefer experience working in the semiconductor industry.

What We Offer

KLA offers a total rewards package that is competitive and comprehensive, including medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off, and paid company holidays, and family care and bonding leave.

Equal Opportunity Employer

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.

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