Customer Support Specialist
3 weeks ago
Job Title: Desk Side Service in Marysville, OH
Job Summary:
We are seeking a skilled Customer Support Specialist to join our team at Resource Logistics. As a Desk Side Service representative, you will be responsible for providing top-notch support to our clients, resolving issues efficiently, and ensuring a positive customer experience.
Key Responsibilities:
• Provide timely and effective support for on-call escalations and conduct root cause analysis of given issues
• Independently resolve tickets within agreed SLA of ticket volume and time
• Adhere to quality standards, regulatory requirements, and company policies
• Work on value-added activities such as knowledge base updates and management, training freshers, and coaching analysts
• Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or reopen cases
Requirements:
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong knowledge of customer service principles and practices
What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
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