Customer Support Specialist

3 weeks ago


Marysville, Ohio, United States Resource Logistics Full time

Job Title: Desk Side Service in Marysville, OH

Job Summary:

We are seeking a skilled Customer Support Specialist to join our team at Resource Logistics. As a Desk Side Service representative, you will be responsible for providing top-notch support to our clients, resolving issues efficiently, and ensuring a positive customer experience.

Key Responsibilities:

• Provide timely and effective support for on-call escalations and conduct root cause analysis of given issues

• Independently resolve tickets within agreed SLA of ticket volume and time

• Adhere to quality standards, regulatory requirements, and company policies

• Work on value-added activities such as knowledge base updates and management, training freshers, and coaching analysts

• Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or reopen cases

Requirements:

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong knowledge of customer service principles and practices

What We Offer:

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment



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