Desktop Support Specialist

5 days ago


Marysville, Ohio, United States Raas Infotek Full time
Job Title: Desktop Support Technician

We are seeking a highly skilled and experienced Desktop Support Technician to join our team at Raas Infotek Corporation.

Key Responsibilities:
  • Provide exceptional customer service to end-users across the site.
  • Offer phone and deskside support to resolve technical issues efficiently.
  • Utilize the SNOW ticket tracking system to categorize, prioritize, and escalate issues as necessary.
  • Analyze hardware and software problems, perform troubleshooting, and take corrective action.
  • Perform hardware and software setup, configuration, and testing according to current standards and procedures.
  • Help create and maintain system support documentation.
  • Maintain excellent ticket hygiene and ensure work is carried out within agreed Service Levels.
  • Client on-boarding, transfers, and off-boarding efforts.
  • Maintain high accuracy of AMDB and work on IMACDs and off-hours move requests.
  • Collaborate with the team lead to ensure team success and be a great team player.
  • Provide assistance to users facing issues with Mobile Devices.
  • Show urgency in helping C-suite users and provide exceptional service.

We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and detail-oriented individual with excellent technical skills, we encourage you to apply for this exciting opportunity.



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