Digital Imaging Support Specialist

2 weeks ago

TX United States Henry Schein Full time
Job Overview

Henry Schein ONE is the global leader in dental management, analytics, communication, and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one.

As a Digital Imaging Support Technician, you will be responsible for providing basic, first-line technical support of IT-related products and services, as well as healthcare-related digital imaging products and services for customers, field technicians, and field reps.

Key Responsibilities
  • Initiate, handle, and resolve phone calls, emails, voicemail, chat, web forms, and in-person requests from customers, field technicians, and field reps regarding IT and digital imaging support issues.
  • Escalate issues when applicable.
  • Provide at least a basic level of installation, setup, maintenance, and troubleshooting support for multiple digital imaging products and services used in healthcare, along with a wide range of IT-related products and services.
  • Provide some end-user how-to support of these products.
  • Provide professional communication, both written and verbal.
  • Document all service request information into internal database systems according to stringent guidelines and procedures.
  • Participate in company meetings and trainings.
  • Participate in special projects and perform other duties as required.
Qualifications
  • Typically 4 or more years of related experience.
  • High School education, vocational training, and/or on-the-job training.
General Skills & Competencies
  • Strong time management skills and the ability to prioritize work.
  • Very good attention to detail and accuracy.
  • Customer service-oriented and ability to work with and resolve complex issues.
  • Ability to plan and arrange activities.
  • Ability to maintain confidential and highly sensitive information.
  • Ability to work in a team environment.
  • Ability to multi-task.
  • Ability to manage conflict.
  • Capacity to work effectively under pressure.
  • Analytical thinking.
  • Oversee small projects.
  • Identify and recommend continuous improvement opportunities.
  • Establish productive working relationships at multiple levels within the organization.
  • Strong reading, writing, and typing skills.
Specific Knowledge & Skills
  • Basic level of technical knowledge and skills with installation, setup, maintenance, and troubleshooting support services of IT-related products, including but not limited to:
  • Hardware for desktops, laptops, and tablets.
  • Hardware for small business servers.
  • Microsoft's currently supported Windows desktop and server operating systems.
  • Small business switches, routers, firewalls, and access points.
  • Peripherals, printers, scanners, displays, and interface devices.
  • Small business data backup systems, software, and media.
  • Business productivity software, email, web browsing, security software.
  • Miscellaneous devices, cabling, memory, storage, add-on components.
  • Domain, user accounts, software accounts.
  • Network connectivity and wireless access issues.
  • Update and patch deployment, virus removal, malicious software removal.
  • Healthcare-related digital technologies, devices, and software preferred.
Compensation

The posted range for this position is $20-$22/hour, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role.

Many factors go into determining employee pay within the posted range, including prior experience, current skills, location/labor market, internal equity, etc.

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