Customer Service Representative

2 weeks ago


Clemson, South Carolina, United States WELLS FARGO BANK Full time

Join a dynamic team at Wells Fargo, where you can grow your career and make a meaningful impact in the community. As a Customer Service Representative - Community Banking, you will play a critical role in delivering exceptional customer experiences and building strong relationships with our customers.

About the Role

We are seeking a skilled and enthusiastic individual to join our team as a Customer Service Representative - Community Banking. In this role, you will be responsible for providing excellent customer service, processing transactions, and identifying opportunities to promote bank products and services.

Your primary focus will be on ensuring that every customer interaction is personalized, efficient, and exceeds their expectations. You will work closely with customers to understand their financial needs and provide solutions tailored to their requirements.

About Us

Wells Fargo is one of the largest banks in the US, with a rich history of serving our communities and customers. Our company culture is built on a foundation of integrity, accountability, and a commitment to excellence.

Key Responsibilities
  • Provide exceptional customer service, responding promptly to customer inquiries and resolving issues in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, and transfers, while maintaining accurate records and adhering to regulatory requirements.
  • Identify opportunities to promote bank products and services, and educate customers on the benefits of these offerings.
  • Work collaboratively with colleagues to achieve team goals and objectives.
Requirements

To be successful in this role, you will need:

  • A minimum of 6 months of experience interacting with customers, preferably in a banking or financial services environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex customer issues.
  • Ability to work in a fast-paced environment, managing multiple priorities and meeting deadlines.

Salary: $42,000 - $60,000 per year, depending on location and experience.

Benefits include health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.



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