Field Service Technician

3 days ago

Portsmouth, Virginia, United States Cargotec Full time
Job Title: Field Service Technician

Hiab, a leading provider of on-road load handling equipment, intelligent services, and digitally connected solutions, is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing service, preventive maintenance, safety checks, corrective actions, upgrades, and refurbishment on equipment at external or Hiab locations, in line with Manager's instructions.

Main Responsibilities:
  • Perform service, preventive maintenance, safety checks, corrective actions, upgrades, and refurbishment on equipment at external or Hiab locations.
  • Contribute to productive customer relationships and follow Best Practice in all administrative and technical activities.
  • Stay up-to-date with technical developments, as shown in internal service bulletins, and follow technical courses when instructed by the District Service Manager.
  • Manage customer relationships, respond to customer inquiries, and follow Hiab Customer Satisfaction Guidelines.
  • Protect self and others, follow applicable safety rules, agreed working practices, and environmental requirements.
  • Operate assigned service vehicles in compliance with Hiab driving policy and relevant state/federal regulations.
  • Responsible for keeping assigned service vehicles maintained to manufacturer standards with support from fleet management companies.
  • Respect and protect Hiab and third-party property, tools, vehicles, facilities, equipment, and business activities.
Requirements:
  • Minimal High School diploma/GED required.
  • Technical or Secondary College preferred.
  • 3+ years of mechanical, hydraulic, or electrical operations preferred.
  • Customer-oriented, able to cope with stressful situations, and capable of operating independently.
  • Appropriate diagnostic and troubleshooting skills, acts responsibly in the light of prevailing circumstances, and good hands-on skills as required for relevant mechanical, hydraulic, and electronic operations.
  • Able to safely operate equipment for the purpose of conducting tests and repair, and basic computer skills.
What We Offer:
  • A competitive salary commensurate with experience.
  • A comprehensive benefit package, including health, vision, dental, voluntary life/disability insurance, and a 401k program with a 6% company match.
  • Personal time off and company-paid holidays.
  • Opportunities for career growth and professional development.
  • Paid training and a company mentoring program.
  • Tuition reimbursement for job-related continued education.
  • A referral program and a company cell phone, laptop, and/or credit card for conducting company business.

Hiab is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions are based on merit, qualifications, and business needs.

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