Client Experience Representative

3 weeks ago


Newton, Mississippi, United States Ashlee Smith - State Farm Agent Full time
Role Overview

Ashlee Smith State Farm is seeking an experienced Insurance Solutions Specialist to join our team. As an Insurance Solutions Specialist, you will be responsible for providing exceptional client experiences, resolving customer inquiries, and anticipating the needs of community members.

This role offers a salary of $45,000 - $60,000 per year, plus commission/bonus opportunities, paid time off, and growth potential within the agency.

Key Responsibilities:
  • Establish strong relationships with customers and follow up as needed.
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate clients about insurance options and promote business development.

Requirements:
  • People-oriented and dedicated to delivering excellent customer service.
  • Detailed and organized, with excellent communication skills to assist customers and coordinate with other team members.
  • Ability to work in a team environment, problem-solve proactively, and learn computer functions.

Benefits:
  • Salary plus commission/bonus
  • Growth potential/Opportunity for advancement within my agency
  • Paid time off (vacation and personal/sick days)
  • License reimbursement


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