Customer Experience Representative

2 months ago


Forest Park, Georgia, United States Hilton Hotels Full time

Hilton Hotels is seeking a skilled Guest Service Agent to join our team. As a key member of our hotel staff, you will be responsible for delivering exceptional customer service to our guests. Your primary duties will include:

* Greeting guests and completing the registration process
* Assisting guests with check-out
* Demonstrating a thorough knowledge of hotel information
* Answering guest questions and inquiries
* Using up-selling techniques to promote hotel services and facilities
* Responding to guest inquiries and requests and resolving issues in a timely and efficient manner

In this role, you will have the opportunity to work in a fast-paced environment and develop your skills in customer service, communication, and problem-solving. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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