Physical Therapy Office Coordinator
2 weeks ago
At Pivot Physical Therapy, we are seeking a highly skilled and compassionate Physical Therapy Office Coordinator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and physical therapy staff.
Key Responsibilities:- Provide professional and friendly service to all patients and physical therapy staff in all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
- Manage clinic scheduling to ensure patients are matched with the best clinician for their needs and injury, as well as optimize patient flow.
- Provide new patient onboarding, including facility tours, data gathering, and physical therapy staff introductions.
- Obtain verification of patient medical insurance information and manage patient insurance requirements, informing patients of insurance benefits and options for payments on account.
- Coordinate communication of patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
- Assist with management of patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
- Organize cultural moments, such as patient physical therapy goal celebrations, in concert with the clinical team to recognize and appreciate all patients.
- Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
- Education: High School Diploma or GED
- Knowledge and Technical Skills: Excellent customer service skills, proficient with MS Office, Outlook, and Excel, knowledge of healthcare insurance benefits and coverage preferred, experience with requesting and managing customer payments preferred.
- Language Skills: Ability to read, write, and speak English proficiently.
Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.
Pivot Physical Therapy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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