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Customer Service Representative

2 months ago

Aberdeen, Maryland, United States Golden Corral Full time
Job Summary

We are seeking a friendly and energetic Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be the first point of contact for our guests and will play a critical role in creating a positive and memorable dining experience.

Key Responsibilities
  • Guest Service:
    • Greet guests warmly and offer a personalized invitation to return as they leave.
    • Offer assistance to guests who may need help, ensuring their needs are met and exceeded.
    • Process GC On the Go To-Go orders efficiently and accurately.
    • Provide friendly and courteous service on the phone.
    • Handle payments accurately and maintain a high level of cash handling integrity.
    • Know and follow position responsibilities as they relate to just-in-time delivery.
    • Be knowledgeable about the buffet offerings and menu items, including prices.
  • Cleanliness:
    • Maintain a clean and organized workspace, including the vestibule, host/cashier station, and surrounding areas.
    • Assist in setting up the buffet and ensuring labels are correct.
    • Clean all buffets and surrounding areas, adhering to local health department laws.
    • Perform daily duties and ensure cleanliness, service, and quality standards are met.
  • Operational Excellence:
    • Inform the Manager when the money in the drawer needs to be taken to the safe to reduce the risk of robbery.
    • Ensure drawer balances with daily paperwork.
Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.