Customer Service Representative

2 days ago


Auburn, Washington, United States Julia Johnson - State Farm Agent Full time
About the Role

As a Bilingual Customer Service Representative at Julia Johnson State Farm Agent, you'll be the face of our agency, assisting English- and Spanish-speaking clients with their insurance needs. This entry-level position is a starting point for a profitable, lifelong career in the insurance and financial industries.

Key Responsibilities:
  • Client Support: Provide exceptional customer service via phone, email, text, and in person, ensuring every client feels valued and supported.
  • Daily Service Requests: Handle common customer service tasks, such as processing payments, assisting with policy questions or making basic changes, providing requested documentation, answering questions about the status of claims, coordinating with back-office operations to resolve issues, and maintaining policies to ensure customer satisfaction and smooth day-to-day service.
  • Bilingual Communication: Use your Spanish and English fluency to assist clients effectively and accurately.
  • Opportunity Identification: Recognize client needs and partner with the sales team to offer tailored solutions.
  • Technology Proficiency: Confidently use office software, customer management systems, and other technologies to complete tasks efficiently.
  • Team Collaboration: Work closely with the team to achieve agency goals and maintain a positive work environment.
What We're Looking For

We're seeking a hardworking, bilingual individual with a minimum of 1-2 years of customer service experience, preferably in an office setting. Tech-savviness, career focus, and a strong work ethic are essential for success in this role.



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