Enterprise Launch Manager

3 weeks ago

New York, New York, United States Navan Full time
Job Summary

We are seeking a highly skilled Enterprise Launch Manager to join our Account Management team. As a key member of our team, you will be responsible for the successful implementation of our travel and expense platform with a portfolio of Enterprise customers.

Key Responsibilities
  • Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge.
  • Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on-time, high-quality deployments.
  • Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis, and create and maintain process documentation/work instructions.
  • Lead the discovery process for qualifying and creating a solution that solves customers' objectives to integrate product features into existing workflows.
  • Understand and document customer pain points, advocate for them internally to influence product changes.
  • Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period.
  • Develop and optimize enterprise training programs, including written and video collateral.
  • Identify and work with sales on pre-engagement opportunities and RFPs.
  • Collaborate with Sales, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to meet existing, new, and future customer needs.
  • Develop tailored training programs, including hosting remote or on-site training, creating training materials, and standard operating procedures.
  • Provide an excellent customer experience through high-quality communication and interactions.
  • Act as the key Project Manager ensuring accurate completion of numerous implementation tasks.
Requirements
  • 4+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once.
  • Experience implementing or administering expense programs and/or corporate card programs.
  • Experience with month-end close experience, preferably with cloud-based ERPs (e.g., NetSuite, Sage Intacct, QuickBooks Online).
  • You are a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally 'gets stuff done.'
  • Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers.
  • Solid oral, written, presentation, and interpersonal communication and relationship skills.
  • Proven time management skills in a dynamic team environment.
  • Ability to work as part of a team to solve problems in dynamic, energizing environments.
  • Inquisitive, practical, and passionate about technology and sharing knowledge.
  • Likes to be the first to know something and to understand why and how things happen.
  • Good at explaining ideas and finding ways to keep people's attention.
  • Willing and able to travel to visit customers and prospects.

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