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Senior Vice President, Client Engagement

2 months ago

Chicago Illinois, United States Epsilon Full time
Job Overview

Impact on the Organization

The Senior Vice President, Client Engagement will take charge of steering a high-achieving team of leaders, working in tandem with cross-functional partners to devise innovative strategies and cultivate lasting client partnerships.

You will play a pivotal role in Epsilon's expansion by surpassing revenue objectives and generating measurable success stories for clients.

This position will report directly to the Managing Director of our Retail division and will closely collaborate with designated Epsilon clients.

Your role will involve close cooperation with stakeholders from Business Development, Account Management, Finance, and Product Development to enhance client retention and stimulate revenue growth.

Key Responsibilities

  • Oversee major accounts, serving as a trusted advisor who facilitates problem-solving discussions and aligns our extensive suite of solutions.
  • Showcase Epsilon's value by developing innovative solutions that fulfill client requirements and align with our business objectives.
  • Lead significant client meetings, promoting collaboration with internal partners and Publicis Group teams when necessary.
  • Establish trusting, productive relationships with key stakeholders across products, analytics, and platforms, driving value for our clients.
  • Guide the formulation of cross-functional goals (data, technology, and media) that reflect the company's vision and values.
  • Regularly monitor progress towards sales targets.
  • Champion the creation of key value propositions for your clients, ensuring that product solutions align with their business aims.
  • Act as a conduit between clients and product teams.
  • Manage and mentor a team of Directors and Senior Directors.
  • Inspire the team by setting clear expectations, outlining career paths, providing constructive feedback, and maintaining high performance levels.
  • Encourage a collaborative environment where your team can excel and develop strategic account plans.
  • Work alongside other leaders to address business challenges, pinpoint growth opportunities, and improve organizational efficiency and effectiveness.
Who You Are

You are a driven leader who flourishes in a dynamic setting. Your ability to forge strong relationships with clients and internal teams is exceptional, fostering a collaborative atmosphere where everyone can thrive and succeed.

Your strategic thinking and communication abilities are outstanding. You can effectively convey Epsilon's value proposition and craft compelling narratives that resonate with clients. You are also a proficient storyteller, capable of inspiring and motivating your team and those around you.

You are a solution-oriented thinker with a visionary perspective. You can identify and implement innovative solutions that tackle client challenges and drive growth. You thrive in fast-paced environments and possess the capability to inspire others to collaborate and progress together.

Building robust partnerships is one of your core strengths. You have a talent for nurturing trust and becoming a reliable advisor to your clients. You excel at engaging with diverse stakeholders, including internal teams, executives, and industry groups.

Qualifications

  • Proven experience leading large enterprise accounts.
  • 6-8 years of experience in developing, nurturing, and managing client relationships, with a demonstrated history of driving revenue growth.
  • 2-3 years of direct team management experience, showcasing strong leadership and collaboration skills.
  • Ability to connect technology with tangible business outcomes.
  • Exceptional communication, interpersonal, influencing, and negotiation skills.
  • A commitment to continuous learning and fostering the development of others.
  • Strong organizational skills and a keen attention to detail.
  • Experience in programmatic or ad tech sales.
  • Industry knowledge in relevant sectors (retail, dining, finance, healthcare, automotive, technology).