Contact Center Operations Manager
2 days ago
At Axiom Global Technologies, we are seeking a highly skilled Contact Center Lead to join our team. As a key member of our operations team, you will be responsible for leading and managing our contact center operations, ensuring seamless customer experiences, and driving business growth.
Key Responsibilities:- Technical Expertise: Provide subject matter expertise to support the team in resolving technical issues related to contact center solutions, including Amazon Connect, AWS Connect Developer, RingCentral Unified Communication, AudioCodes SBC, and NICE/Verint Call Recording.
- Client Interaction: Regularly interact with clients to provide summaries and reports on issues and achievements, ensuring effective communication and issue resolution.
- Risk Management: Identify and mitigate potential risks, ensuring no unexpected escalations from clients, and keeping local management informed of any potential issues.
- Support and Escalation: Assist in Tier 2/3 support for operational activities and manage escalations, ensuring timely resolution of issues.
- Project Management: Lead and oversee IVR/Voice projects through design, build, testing, and deployment phases, ensuring successful project delivery.
- Inventory Management: Oversee voice/network inventory management, ensuring all deployed devices are added to the appropriate network management systems.
- Collaboration: Collaborate with third-party providers and internal teams to resolve telecommunication issues and ensure project goals are met.
- Documentation: Develop and maintain project documentation, including timelines, milestones, and progress reports.
- Experience: Minimum of 7 years of experience in managing contact center solutions.
- Teamwork: Experience working with cross-functional and geographically diverse teams.
- Flexibility: Willingness to work in shifts.
- Education: High School Diploma or GED required.
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Contact Center Operations Manager
3 weeks ago
Bloomington, Illinois, United States Axiom Global Technologies Full timeJob Title: Contact Center LeadAt Axiom Global Technologies, we are seeking a highly skilled Contact Center Lead to join our team. As a key member of our operations team, you will be responsible for leading and managing our contact center solutions, ensuring seamless customer experiences and efficient issue resolution.Key Responsibilities:Subject Matter...
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Contact Center Operations Manager
4 weeks ago
Bloomington, Illinois, United States Axiom Global Technologies Full timeJob Title: Contact Center LeadAxiom Global Technologies is seeking a highly skilled Contact Center Lead to join our team. As a key member of our operations team, you will be responsible for leading and overseeing the day-to-day activities of our contact center, ensuring seamless customer experiences and efficient issue resolution.Key Responsibilities:Subject...
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Child Care Center Office Manager
2 days ago
Bloomington, Illinois, United States The TEA Center Full timeJob Title: Office ManagerAre you a detail-oriented and organized individual looking for a challenging role in a growing child care center? As an Office Manager at The TEA Center, you will be responsible for managing the day-to-day operations of the office, ensuring the smooth functioning of the center, and providing exceptional support to the team.Key...
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Management Consultant
3 weeks ago
Bloomington, Illinois, United States Orbis Operations Full timeJob Title: Management ConsultantOrbis Operations is seeking an experienced management consultant to lead qualitative research and program evaluation activities for a client in the US Intelligence Community.Key Responsibilities:Develop and implement research designs with practical strategies for conducting evaluations of strategic communications for a...
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Security Operations Center Supervisor
3 weeks ago
Bloomington, Illinois, United States Capital One Full timeJob Title: Security Operations Center SupervisorCapital One is seeking a highly skilled Security Operations Center Supervisor to join our team. As a key member of our 24/7/365 Security Operations Center (Sentry), you will play a critical role in safeguarding our people, customers, facilities, branches, cafes, and assets.Key Responsibilities:Lead a dedicated...
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Management Consultant
3 weeks ago
Bloomington, Illinois, United States Orbis Operations Full timeJob OverviewOrbis Operations is seeking a seasoned management consultant to lead qualitative research and program evaluation activities for a client in the US Intelligence Community. This multi-year project offers a unique opportunity to demonstrate intellectual agility by designing research, collecting and analyzing data, and implementing recommendations...
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Management Consultant
3 weeks ago
Bloomington, Illinois, United States Orbis Operations Full timeJob OverviewOrbis Operations is seeking a seasoned management consultant to lead qualitative research and program evaluation activities for a client in the US Intelligence Community. This multi-year project offers a unique opportunity to demonstrate intellectual agility by designing research, collecting and analyzing data, and implementing recommendations...
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Senior Manager Dispute Resolution Operations
2 weeks ago
Bloomington, Illinois, United States BBB National Programs Inc Full timeAbout Our Dispute Resolution TeamAt BBB National Programs, we are dedicated to fostering a more accountable and trustworthy marketplace. As a leader in industry self-regulation, we are shaping the way businesses and consumers interact with each other. Our Dispute Resolution programs help businesses create services involving mediation and arbitration,...
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Storage Center Manager
1 month ago
Bloomington, Illinois, United States U-Haul Full timeU-Haul Storage Center Manager Job DescriptionU-Haul is seeking a highly motivated and organized individual to manage one of our moving and storage centers. As a Storage Center Manager, you will be responsible for ensuring the efficient operation of the facility, providing exceptional customer service, and driving sales growth.Key Responsibilities:Perform...
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Manager, Process Management, Capacity Planning
4 weeks ago
Bloomington, Illinois, United States Capital One Full timeJob SummaryWe are seeking a highly skilled Capacity Planning Manager to join our Process Management team. As a key member of our team, you will be responsible for supporting long-term capacity planning and surrounding workforce processes to provide supply and demand recommendations for our Channels Operations partner teams.Key ResponsibilitiesAssess,...
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Kitchen Manager
2 days ago
Bloomington, Illinois, United States Tysons Corner Children's Center Full timeJob SummaryAre you passionate about providing exceptional care and support to children in a childcare setting? Do you have experience in food service and a commitment to maintaining a safe and healthy environment? We are seeking a skilled Kitchen Manager to join our team at Tysons Corner Children's Center.Key ResponsibilitiesOversee kitchen operations,...
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U-Haul Storage Center Manager
4 weeks ago
Bloomington, Illinois, United States U-Haul Full timeJob Title: U-Haul Storage Center ManagerU-Haul is seeking a highly motivated and organized individual to manage one of our moving and storage centers. As a Storage Center Manager, you will be responsible for ensuring the efficient operation of the center, including managing staff, inventory, and customer satisfaction.Key Responsibilities:Perform financial...
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U-Haul Storage Center Manager
3 days ago
Bloomington, Illinois, United States U-Haul Full timeJob Title: Storage Center ManagerU-Haul is seeking a highly motivated and organized individual to manage one of our moving and storage centers. As a Storage Center Manager, you will be responsible for ensuring the efficient operation of the center, including managing inventory, supervising staff, and providing exceptional customer service.Key...
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U-Haul Storage Center Manager
3 days ago
Bloomington, Illinois, United States U-Haul Full timeJob Title: Storage Center ManagerU-Haul is seeking a highly motivated and organized individual to manage one of our moving and storage centers. As a Storage Center Manager, you will be responsible for ensuring the efficient operation of the center, including managing inventory, supervising staff, and providing exceptional customer service.Key...
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Global Security Operations Center Specialist
3 days ago
Bloomington, Illinois, United States Allied Universal® Full timeAbout the RoleWe are seeking a highly skilled Global Security Operations Center (GSOC) Operator to join our team at Allied Universal. As a GSOC Operator, you will play a critical role in ensuring the safety and security of our employees, facilities, and operations.Key ResponsibilitiesMonitor and analyze security systems to identify potential threats and...
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Corporate Operations Internship
1 month ago
Bloomington, Illinois, United States Ally Behavior Centers Full timeCorporate Operations Internship ProgramWe are seeking a talented and motivated individual to join our Corporate Operations Internship Program at Ally Behavior Centers. As a member of our team, you will have the opportunity to gain hands-on experience in start-up healthcare operations and administration.Key Responsibilities:Complete up to 4 departmental...
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Intelligence Analyst
2 days ago
Bloomington, Illinois, United States Orbis Operations Full timeOrbis Operations Mission SpecialistWe are seeking experienced professionals to join our team as Mission Specialists in a large, customer-run program in specialized mission-focused offices. The Mission Specialist will collaborate with a diverse group of individuals across the intelligence community and directly contribute to the process that shapes government...
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Mission Specialist Deep Dive Analyst
2 days ago
Bloomington, Illinois, United States Orbis Operations Full timeWe are seeking a highly skilled Mission Specialist Deep Dive Analyst to join our team at Orbis Operations. As a key member of our growing company, you will collaborate with a diverse group of individuals across the intelligence community to contribute to the process that shapes government policy and impactful operations.Duties/ResponsibilitiesConduct...
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Intelligence Analyst
3 weeks ago
Bloomington, Illinois, United States Orbis Operations Full timeJob Title: Intelligence AnalystOrbis Operations is seeking a highly skilled Intelligence Analyst to join our team. As a key member of our organization, you will play a critical role in supporting our mission-focused offices and contributing to the development of government policy and operations.Key Responsibilities:Conduct all-source intelligence research...
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Business Operations Specialist
3 weeks ago
Bloomington, Illinois, United States MITRE Full timeJob SummaryWe are seeking a highly skilled Business Operations Specialist to join our team at MITRE. As a Business Operations Specialist, you will play a critical role in supporting the Center for Securing the Homeland (CSH) business-related functions. You will work closely with various levels of staff, primarily supporting Project Leaders, Department...