Cashier - Customer Service Representative
2 months ago
Job Summary
The Customer Service Representative is the front-line contact for Craft Culinary Concepts and is responsible for providing quick and efficient service to our guests as well as assisting with other tasks in their assigned location. This includes but is not limited to restocking supplies, preparing food items, and maintaining a clean and sanitary work station to comply with Craft Culinary Concepts and local health department policies.
Key Responsibilities
- Provide prompt and friendly service to all guests, building rapport to drive future sales.
- Accurately fill guest orders by relaying information to a runner, a cook via register, manual tickets, or obtaining needed food and beverage items on their own.
- Operate a cash register to key in orders and total sales, and provide correct change to the guest.
- Comply with all Craft Culinary Concepts and State liquor service policies and rules if serving alcoholic beverages.
- Keep immediate work area clean and free of debris, and assist in keeping the assigned location clean and in compliance with Craft Culinary Concepts and local health department standards.
- Communicate with Craft Culinary Concepts leadership, passing along guest comments, or employee suggestions to improve service and drive sales.
Requirements
- Must be at least 16 years old.
- Must have a valid TEAM, TIPs, or AZ Title 4 certificate if 18 or older to serve alcohol.
- Must have a valid Pima County Food Handler Card on file with Craft Culinary Concepts and in your possession for each shift worked.
- Must have knowledge of cash handling, including the ability to total orders and make change without the use of a cash register.
- Must be able to effectively use a cash register and credit card machines.
- Must have a high school diploma or equivalent, unless currently enrolled.
Preferred Qualifications
- 2+ years of experience as a counter server or equivalent in a high-volume restaurant environment or another stadium/arena/venue.
- Ability to work in a fast-paced, high-stress environment.
- Ability to interact verbally and listen attentively to co-workers, supervisors, and guests.
Physical Demands
- Ability to stand and exert well-paced mobility for periods of up to four hours in length.
- Ability to lift up to 20 pounds on a regular basis.
- Ability to work in a fast-paced, tightly quartered environment.
- Ability to work non-traditional hours, including nights, weekends, and holidays.
- Ability to work in extreme temperature fluctuations and around excessive noise.
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