Customer Service Representative
2 weeks ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Hackensack Meridian Health. As a key member of our Patient Accounting Department, you will play a vital role in ensuring that our patients receive exceptional care and service.
Responsibilities- Handle a high volume of inbound calls from patients, resolving their inquiries and concerns in a timely and professional manner.
- Verify and update patient information, insurance details, and other relevant data to ensure accuracy and compliance.
- Provide patients with clear and concise information about their accounts, including billing and payment options.
- Work closely with the Department of Consumer Affairs to achieve optimal patient satisfaction.
- Investigate and resolve billing issues, collaborating with internal and external departments as needed.
- Enter payments and process returns, ensuring accurate and timely processing.
- Implement proper activity/CDM codes for medical record requests and coding changes.
- Send written correspondence to patients and insurance companies, as needed.
- Process return mail and follow up with patients, physician offices, and employers to secure accurate information.
- Respond to inquiries and correspondence from attorneys, collection agencies, and patients.
- Make outbound calls to follow up with insurance companies, doctor's offices, and patients to resolve billing issues.
- Review and facilitate patient/insurance correspondence to resolution.
- High School diploma or equivalent required; Associate's degree or two years of college preferred.
- Minimum 1 year of experience in customer service, preferably in a healthcare setting.
- Exceptional customer care skills, including active listening, compassion, and written/verbal communication skills.
- Strong time management and decision-making skills.
- Ability to work in a fast-paced environment and meet productivity and quality assurance standards.
- EPIC assessment completion within 30 days of network access granted.
Hackensack Meridian Health is a leading healthcare organization in the region, committed to delivering exceptional patient care and service. Our team is dedicated to creating a positive patient experience, and we are seeking like-minded individuals to join our team.
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Eatontown, New Jersey, United States Hackensack Meridian Health Full time{"title": "Customer Service Representative", "subtitle": "Join Our Team", "content": "At Hackensack Meridian Health, we are committed to providing exceptional patient care and service. As a Customer Service Representative, you will play a vital role in ensuring that our patients receive the highest level of care and attention.Responsibilities:Maintain...
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