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ICF Quality Assurance Specialist

2 months ago

Columbus, Ohio, United States ViaQuest Full time

Job Summary:

ViaQuest is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for implementing and overseeing Quality Assurance processes for residential services according to company needs.

Key Responsibilities:

  • Develop and implement Quality Assurance processes to ensure compliance with company standards.
  • Monitor continuity between the Individual Service Plan (ISP) and service delivery to ensure seamless execution.
  • Analyze data and identify trends to improve training and services, and implement corrective measures as needed.
  • Conduct internal audits in homes and ensure appropriate measures are put in place to correct any deficiencies.
  • Advise management on the development, implementation, review, and approval of all plans of correction, as applicable.
  • Monitor risk management and ensure implementation of corrective measures to prevent deviations.
  • Investigate deviations and provide insight to improve quality and efficiency, ensuring compliance with company standards.
  • Travel to all residential sites in the region to ensure quality assurance processes are being followed.

Requirements:

  • Four-year degree in social services or a related field (extensive experience in the field of developmental disabilities may substitute for degree).
  • One year of experience in the field of developmental disabilities.
  • Strong customer service and communication skills.
  • Excellent decision-making and time-management skills.

What ViaQuest Offers:

  • Paid training to ensure you have the skills and knowledge needed to succeed in this role.
  • A comprehensive benefit package for full-time employees, including medical, vision, dental, disability, and life insurance, as well as a 401(k) plan.
  • No weekends or holidays, allowing you to maintain a healthy work-life balance.
  • An employee discount program to help you save money on everyday expenses.
  • Paid-time off to recharge and relax.
  • Mileage reimbursement for business-related travel.
  • An employee referral bonus program to reward you for referring qualified candidates.