Night Auditor

4 weeks ago

Memphis, Tennessee, United States Sheraton Memphis Downtown Full time
Job Summary

As a Night Auditor at Sheraton Memphis Downtown, you will play a crucial role in ensuring the smooth operation of our hotel during the night hours. This position requires a detail-oriented individual who can multitask and provide exceptional guest experiences.

Key Responsibilities
  • Perform front desk duties such as guest check-ins and check-outs during the night shift
  • Process guest payments and maintain accurate records
  • Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies
  • Assist guests with inquiries, requests, and any issues that may arise during the night
  • Ensure the safety and security of the hotel premises during overnight hours
  • Provide exceptional customer service and create a welcoming and positive atmosphere for guests
  • Collaborate with other departments to address guest needs and ensure a seamless guest experience
  • Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively
Requirements
  • Prior cash handling experience necessary
  • High school diploma or equivalent required
  • 1-2 years of experience as a Night Auditor or in a similar role preferred
  • Strong attention to detail and ability to multitask
  • Excellent communication and problem-solving skills
  • Read, write and speak English fluently
  • Ability to work independently with minimal supervision
  • Strong computer skills
  • Ability to work flexible hours including overnights, weekends, and holidays
Benefits

Sheraton Memphis Downtown offers a range of benefits to its employees, including medical coverage, dental and vision coverage, 24/7 teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.

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