Senior Server Support Specialist
3 days ago
Job Summary
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. As a Senior Server Support Specialist, you will play a critical role in ensuring the smooth operation of our clients' infrastructure.
Key Responsibilities
- Provide technical support for designated server equipment, including troubleshooting and repair.
- Interact directly with clients to address technical issues and respond to them in a timely and accurate manner.
- Meet established customer service satisfaction criteria as outlined in our guidelines and policies.
- Complete all administrative tasks associated with each call, including real-time reporting.
- Ensure control of assets and inventory through prompt turnaround of parts and equipment.
- Report all activity in an accurate and timely manner.
- Understand and adhere to all Safety policies and guidelines.
Requirements
- Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
- Previous customer service experience is a plus.
- Maintain all required OEM Certifications as directed by Management.
- Knowledge of relevant software and hardware.
- Valid Driver's License and reliable transportation with valid registration and adequate insurance.
Skills
- Ability to communicate regarding technical issues with clients.
- Ability to drive to client locations.
- Ability to drive long distances, and occasional overnight assignments within other geographies.
- Ability to lift and or move various computer equipment up to 50 lbs.
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