Senior Server Support Specialist

3 days ago


Jacksonville, Florida, United States Worldwide TechServices Full time

Job Summary

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. As a Senior Server Support Specialist, you will play a critical role in ensuring the smooth operation of our clients' infrastructure.

Key Responsibilities

  • Provide technical support for designated server equipment, including troubleshooting and repair.
  • Interact directly with clients to address technical issues and respond to them in a timely and accurate manner.
  • Meet established customer service satisfaction criteria as outlined in our guidelines and policies.
  • Complete all administrative tasks associated with each call, including real-time reporting.
  • Ensure control of assets and inventory through prompt turnaround of parts and equipment.
  • Report all activity in an accurate and timely manner.
  • Understand and adhere to all Safety policies and guidelines.

Requirements

  • Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
  • Previous customer service experience is a plus.
  • Maintain all required OEM Certifications as directed by Management.
  • Knowledge of relevant software and hardware.
  • Valid Driver's License and reliable transportation with valid registration and adequate insurance.

Skills

  • Ability to communicate regarding technical issues with clients.
  • Ability to drive to client locations.
  • Ability to drive long distances, and occasional overnight assignments within other geographies.
  • Ability to lift and or move various computer equipment up to 50 lbs.


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