Operations & Safety Manager

2 weeks ago

Bridgeport, Connecticut, United States Transdev Full time
About the Position

Transdev is seeking a highly skilled Operations and Safety Manager to join our team in Bridgeport, CT. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our transportation services.

Key Responsibilities
  • Assist the General Manager in supervising daily operations, including safety, human resources, and finance.
  • Administer the driver hiring and compliance process, including interviewing and driver selection, collecting applications, and conducting criminal background checks.
  • Have direct involvement in hiring, developing, and disciplining drivers and staff.
  • Focus on safety, accidents, and customer complaint resolution.
  • Provide various reports and analyses, including safety trends, and develop cost-saving recommendations.
  • Assume first-line supervision of location employees and ensure company policies and procedures are followed.
  • Monitor and evaluate operations activities, including vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions.
  • Provide direction and guidance to location trainers and develop and monitor the contents of classroom training to ensure compliance.
  • Teach classes as required and schedule and conduct re-certification and retraining.
  • Provide assistance and training to drivers and attendants on passenger management and other safety-related issues.
Requirements
  • Three years' experience in paratransit operations.
  • Three years of transit supervisory experience is preferred.
  • Possesses National Safety Council Defensive Driving Instructor certification or similar certifications in Safety.
  • Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws for operating demand response transportation services.
  • Computer literate with working knowledge of Microsoft Office.
  • The ability to prioritize tasks effectively and manage time effectively.
  • The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public.
  • Work extended hours, including weekends and holidays, if needed.
  • Demonstrate regular and consistent attendance and punctuality.
  • Subject to DOT drug testing.

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