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Field Service Technician

2 months ago

Skokie, Illinois, United States JSK Recruiting Inc Full time
Job Title: Field Service Engineer

Our client, a leading equipment manufacturer, is seeking a skilled Field Service Engineer to join their team. With a proven track record of success, they have been growing at an impressive 20% rate year after year.

This is an exciting opportunity for a motivated individual to work with a dynamic company that values innovation and achievement. As a Field Service Engineer, you will enjoy upward mobility, flexibility to work from home, and travel 30-50% of the time to install, support, and maintain equipment for customers.

Key Responsibilities:
  • Perform installations, unpacking/packing, inspection, preventative maintenance, and corrective maintenance/repairs of equipment
  • Provide excellent customer service to ensure installation is flawless and seamless
  • Technical support on operation, repair, and maintenance of packaging equipment as needed through on-site visits
  • Provide telephone/remote technical support for equipment at sites throughout the United States
  • Initiate proactive action on behalf of the customer, e.g., preventative maintenance
  • Provide closed-loop feedback on all escalated actions
  • Develop customer relationships that breed loyalty
  • Actively promote the features and benefits of equipment/products
  • Actively engage other areas of the business when opportunities exist
  • On-call as needed to support equipment throughout the United States
Required Qualifications:
  • Associate degree in electronics, maintenance, or equivalent maintenance troubleshooting or field service maintenance work
  • 1+ years of manufacturing maintenance experience, ideally from an equipment manufacturer, CNC, metals, laser cutting, or related industries
  • Must have experience troubleshooting, inspecting, and performing PMs on equipment
  • Able to read blueprints and electrical schematics
  • Excellent electrical and mechanical troubleshooting skills
  • Professional, articulate, excellent customer service skills, and open to going the extra mile to ensure the customer is happy
  • Be on-call as needed to support customers' needs
  • Capable of operating test equipment
  • Open to traveling 30% of the time

Benefits:

  • Unlimited growth potential
  • 100% paid for medical, dental, and vision benefits
  • Work-life balance
  • Flexible hours
  • Good vacation package
  • Salary is 60K - 70K + bonus + overtime + per diem