Automotive Service Consultant

2 days ago

Everett, Washington, United States Dwayne Lane's Auto Family Full time
Job Overview

We are seeking a skilled Service Advisor to join our team at Dwayne Lane's Auto Family. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our guests, and working closely with our service technicians to deliver high-quality repairs and maintenance.

Key Responsibilities
  • Provide top-notch customer service, greeting guests promptly and courteously, and addressing their concerns in a professional and empathetic manner.
  • Act as a liaison between customers and service technicians, clearly communicating repair needs and ensuring that work is completed to the highest standards.
  • Upsell additional services using low-pressure, high-integrity methods, ensuring that customers are informed and satisfied with their choices.
  • Provide accurate repair and maintenance estimates, adhering to dealership policies and procedures.
  • Inspect repair quality, ensuring that all work is complete and meets our high standards.
  • Notify customers when vehicles are ready for pickup, and review and explain repairs and associated costs with customers.
  • Handle minor customer concerns and complaints, escalating issues to the Service Manager as needed.
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Benefits
  • Competitive compensation package
  • Comprehensive benefits, including medical, dental, vision, and 401(k) with matching
  • Basic life insurance and accident and critical illness insurance
  • Paid training and development opportunities
  • Employee purchase program
About Us

Dwayne Lane's Auto Family has been serving the community since 1954. We are a locally owned company with five locations in Everett, Arlington, and Burlington, representing a range of new and used vehicle franchises. Our full-service dealerships offer award-winning parts and service departments, as well as Express Lube service, and we strive to provide exceptional service to our customers.

We value our customers and employees, and we are committed to giving back to the community through monetary support, time, and talents. If you are a dedicated and customer-focused individual looking for a rewarding and challenging career in the automotive industry, we encourage you to apply.

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