Store Director

5 days ago

Memphis Tennessee, United States Urban Outfitters Full time
Job Description

Job Title: Store Director

Job Summary:

The Store Director will lead and drive sales by taking an omnichannel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of excellence, creativity, collaboration, innovation, and trust.

Key Responsibilities:

  • Brand Experience:
    • Acts as a brand representative reflective of the company values; partners with the Visual Merchandising Manager and Leadership Team on the creation of an engaging visual experience that appeals to the UO customer
    • Leads and supports the team to elevate every aspect of the store experience through omnichannel capabilities, merchandising, and display to create a compelling atmosphere
    • Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized; interprets customer feedback and team insights to positively improve interactions
  • Leadership + Team Management:
    • Builds a succession plan for engaging and retaining a diverse team to fuel internal growth; actively recruits and interviews to build an external network of talent to add different perspectives and experience to the team
    • Provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement
    • Inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strengths
  • Visual + Business Operations:
    • Oversees and collaborates with key partners to uphold daily operating procedures; contributes to assessing accuracy and compliance of staff scheduling and payroll management
    • Assesses global business and product sell-through to identify business success and opportunities for the store; effectively guides an empowered team to make strategic, creative, business-impacting decisions
    • Oversees and collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store's structure, display, merchandising, and outfitting
    • Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
  • Communication + Relationships:
    • Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
    • Interprets team interactions through emotional intelligence and team insights to positively improve and build a consistent store environment
    • Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and follows through to ensure important company information reaches all levels of the team
    • Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team personal growth
    • Provides store and departmental insight related to the customer experience and communicates to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

Requirements:

  • Passion for UO brand
  • 5+ years store leadership experience
  • Proven record of hiring and developing great talent
  • Strong understanding of merchant process and ways it impacts the business
  • Experience in coaching, counseling, and conflict resolution
  • Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays

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