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Customer Service Representative

2 months ago

Brattleboro, Vermont, United States Dead River Company Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dead River Company. As a key member of our office staff, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting corporate goals and objectives.

Key Responsibilities:

  • Courteously answer incoming telephone calls and assist walk-in customers.
  • Utilize the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
  • Perform computer-related input and other clerical tasks relating to inventory control, accounts payable, accounts receivable, and other areas.
  • Develop a thorough knowledge of all departments, products, services, and delivery schedules.
  • Participate in annual market objectives, promotional programs, and contests.
  • Support other members of the office staff by cross-training within the department and offering assistance as needed.

Requirements:

  • High school diploma or equivalent preferred.
  • One year of previous customer service experience, including computer work, preferred.
  • Dependability, good communication and listening skills, accuracy, organization, and attention to detail required.
  • Courteous demeanor and professional appearance essential.
  • Flexibility to work seasonal overtime.
  • Troubleshooting skills within and between departments.
  • Ability to adapt to change.

Work Environment:

The work environment is mainly an office setting. The heating season is typically faster paced than the rest of the year.

Physical Requirements:

The position requires frequent sitting and some standing. There is frequent use of the fingers to write, input data into a computer system, and handle paperwork. There is frequent communication involving both speaking and listening in person and over the telephone.