Field Service Technician

2 days ago


San Antonio, Texas, United States MetalForming, Full time
Job Summary

MetalForming Inc. is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing exceptional customer service by traveling to customer locations to install, service, and train customers on all MetalForming equipment.

Key Responsibilities:

  • Customer Service: Provide remarkable customer service by responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Machine Installation: Install MetalForming equipment at customer locations, ensuring proper setup and configuration.
  • Training: Train customers on the proper use and maintenance of MetalForming equipment, including part programming, full functions of controls, and machine functions and limitations.
  • Machine Service: Troubleshoot and repair MetalForming equipment, identifying and resolving issues in a timely and efficient manner.
  • Documentation: Maintain accurate records of service activities, including service reports and expense reports.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of experience in a related field, such as electronics or heavy machinery.
  • Skills: Strong technical skills, excellent communication and customer service skills, and ability to work independently.

Work Environment:

Work is typically conducted in a factory or warehouse setting, where you may be subject to noise, dirt, vibration, and heat. This position involves heavy lifting up to 80lbs and part manipulation. Work may be conducted in a variety of positions. This position is subject to stringent safety guidelines and the wearing of personal protective equipment.

Competencies: Customer orientation, technical ability, initiative, and independence.



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