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Luxury Handbag and Jewelry Sales Supervisor

2 months ago

Orange City, Florida, United States Neiman Marcus Full time

About Neiman Marcus Group
At Neiman Marcus Group, we prioritize relationships and foster a culture of love and belonging in every interaction we have—with our customers, associates, brand partners, and communities. Our commitment to innovation and inclusivity shapes our mission to transform luxury experiences.

Your Responsibilities

Sales Leadership

  • Drive sales performance and growth in alignment with the company's vision and values, collaborating with other functional leaders.
  • Oversee all facets of product presentation and communication with vendor partners, including returns and inventory management.
  • Manage team operations, proactively addressing potential challenges to ensure excellence in departmental performance.
  • Provide strategic insights for store objectives and prioritize initiatives within the department.
  • Collaborate with Buyers to review business performance and develop actionable plans for improvement.
  • Establish and implement strategies in partnership with Client Development Leads.
  • Analyze customer behaviors and trends to refine processes and enhance service delivery.
  • Develop and manage departmental budgets, ensuring adherence to financial guidelines to optimize revenue.
  • Support compliance with audit standards to maintain operational integrity.

Team Management

  • Oversee the management of personnel, product placement, and promotional activities within the department.
  • Recruit, train, and develop a high-performing sales team.
  • Conduct performance evaluations and support career development initiatives for team members.
  • Recognize exceptional performance and address areas for improvement promptly.
  • Communicate clear expectations for team conduct and ensure accountability.
  • Prioritize daily tasks for the team to align with departmental goals.
  • Manage scheduling with consideration for promotional activities and business demands.

Customer Engagement

  • Embody the values of Neiman Marcus, fostering a welcoming atmosphere that aligns with our customer service standards.
  • Collaborate with various departments to create an exceptional customer experience.
  • Maintain an active presence on the sales floor, staying informed about daily operations.
  • Build and nurture positive relationships with vendors, customers, and team members.
  • Lead a customer service-focused team, addressing service challenges and escalations effectively.
  • Coordinate with functional leaders for the execution of in-store events.
  • Proactively identify and meet the needs of customers and the community.

Qualifications

  • 4-6 years of relevant experience, preferably in luxury retail.
  • A bachelor's degree is preferred.
  • Demonstrated success in achieving business objectives.
  • Experience in building and leading teams to meet targets.
  • Strong communication skills, both verbal and written.
  • Attention to detail and a collaborative mindset.
  • Proficiency in MS Office Suite; advanced skills are a plus.
  • Physical requirements may include standing, bending, and lifting up to 10 pounds.
  • Flexibility to work varied hours, including evenings and weekends, based on business needs.

Commitment to People

  • Foster a culture of trust and collaboration, encouraging team feedback and suggestions for improvement.
  • Address conflicts promptly and constructively.
  • Communicate effectively and clearly, using appropriate channels.
  • Take responsibility for the development and performance of team members.
  • Actively recruit and develop talent to strengthen the team.
  • Support team members in achieving their career goals.
  • Provide consistent feedback and recognition tied to performance.
  • Promote a positive and celebratory work environment.
  • Model ethical behavior and uphold company policies.
  • Encourage team ownership of customer service issues, resolving them efficiently.
  • Create a welcoming environment for all customers and partners.

Business Acumen

  • Stay informed about industry trends and competitors to identify new opportunities.
  • Develop and execute well-structured plans, anticipating potential challenges.
  • Monitor progress against departmental strategies to ensure successful execution.
  • Share insights and best practices with the team to enhance performance.
  • Utilize strong decision-making skills to analyze problems and propose solutions.
  • Champion change initiatives, articulating their benefits and challenges.

Personal Development

  • Continuously enhance skills and knowledge through training and experience.
  • Demonstrate an understanding of the luxury retail landscape.
  • Exhibit enthusiasm for the brand and personal contributions.
  • Adapt to diverse situations and respond creatively to changes.
  • Maintain high personal standards for work quality and environment.
  • Focus on customer-centric approaches rather than solely store-centric perspectives.

This job description outlines the primary responsibilities and qualifications for the role. Duties and responsibilities may evolve as needed.