Store Experience Director

7 days ago


Central Valley, New York, United States Volcom Full time
About Volcom">

We are a company that is dedicated to creating a fun, organized, and efficient work environment. As a Retail Supervisor at Volcom, you will play a key role in maintaining this environment and ensuring that our customers receive exceptional service. You will be responsible for upholding and enforcing company policies, procedures, and corporate directives, as well as executing store opening and closing procedures and being highly responsible for the store keys and security measures.

Key Responsibilities:

  • Uphold and enforce company policies, procedures, and corporate directives
  • Execute store opening and closing procedures and be highly responsible for the store keys and security measures
  • Serve as Manager on Duty when needed
  • Give basic coaching to Retail Associates as needed
  • Help build product-knowledge driven sales culture, sharing your knowledge of our industry, eco-initiatives, and high-quality product to Associates and Customers
  • Actively help and engage with customers' wants and needs
  • Drive sales and build relationships with customers
  • Represent the brand with actions and knowledge of product
  • Bring your passion for the brand, snowboarding, skateboarding, surfing, or the action sports industry into the store environment to connect and build relationships with customers
  • Complete customer transactions in a timely and accurate manner
  • Inform customers of current sales and promotions
  • Merenchandise men's, women's, and kid's clothing and accessories
  • Maintain floor appearance by receiving, checking, and shelving merchandise
  • Maintain store cleanliness by keeping areas organized and uncluttered
  • Collaborate with your team and delegate as needed to complete assigned tasks
  • Contribute to a fun, organized, efficient environment and lead by example

Requirements:

  • High school graduate or equivalent
  • 6 months to 1-year experience retail experience in an apparel store
  • Flexible schedule; ability to work days, nights, weekends and holidays
  • Familiar with the brand and action sports industry
  • Interpersonal, customer service, and basic math skills
  • Lead a team by example effectively
  • Responsible and dependable
  • Be an effective team player
  • Strong ethical behavior
  • Strong sales training and knowledge

Benefits:

  • Discounted Merch
  • 401k with employer match (based on eligibility)
  • Fun work environment & team

Job Requirements:

  • Ability to transport and position a minimum of 10 lbs
  • Ability to constantly move within the store and backroom
  • Ability to stand (or remain in a stationary position) for long periods of time
  • Great communication skills with customers, store team, and corporate
  • Ability to accurately process cash transactions, including basic math/counting skills


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